Improving CX with Conversational AI, with Bob Summers, Goodcall — Greg Kihlström Customer…The following was transcribed from a recent interview on The Agile Brand with Greg Kihlström podcast.Aug 1, 2022Aug 1, 2022
Creating a Consistently Great Customer Experience, with Wendy Pravda, Medallia — Greg Kihlström…The following was transcribed from a recent interview on The Agile Brand with Greg Kihlström podcast.Jul 25, 2022Jul 25, 2022
Healthy Organizational Cultures with Gary David, PhD, Bentley University — Greg Kihlström Customer…The following was transcribed from a recent interview on The Agile Brand with Greg Kihlström podcast.Jul 18, 2022Jul 18, 2022
People, Processes, Technology, & CX, with Steven Petruk, CGS — Greg Kihlström Customer ExperienceTo help me discuss this topic, I’d like to welcome a guest with more than 20 years of experience in IT, infrastructure, and customer…Jul 4, 2022Jul 4, 2022
Strengthening Your Business, Customers First with Paulette Chafe, Zendesk — Greg Kihlström Customer…The following was transcribed from a recent interview on The Agile Brand with Greg Kihlström podcast.Jun 27, 2022Jun 27, 2022
Embracing agile creativity, Part 3: how to use process to be more successful with creative projectsIt would seem that process and creativity are at odds with one another. How, for instance, could a rigid set of rules help inspire great…Apr 3, 2021Apr 3, 2021
Embracing agile creativity, Part 2: how process can enable greater creativity — Greg KihlströmIt would seem that process and creativity are at odds with one another. How, for instance, could a rigid set of rules help inspire great…Apr 2, 2021Apr 2, 2021
Embracing agile creativity, Part 1 — Greg KihlströmIt would seem that process and creativity are at odds with one another. How, for instance, could a rigid set of rules help inspire great…Mar 31, 2021Mar 31, 2021
